Duration: 12 Months (Flexible)


Program Synopsis:

This Program introduces, describes and explains the roles, activities and responsibilities of the human resource and personnel management function, its staff, officers and managers. It deals with the many different areas which come under the remit of HR/personnel management, and provides training on the important duties that HR/personnel management managers and staff must perform (including in industrial relations). The importance of modern, effective, trained HR/personnel managers, employees and departments has never been more important because they have the potential to positively effect the operations of an enterprise, avoid poor performance or low output by the workforce, reduce industrial action, and create a work environment which benefits both employees and the organization for which they work.

Module 1 - HR/Personnel Policy, Strategy and Management

  • The need for full and accurate accounting information
  • Functions of accounting: recording and analysing transactions; reports and statements
  • Limitations of financial statement
  • Accounting terms and meanings

Module 2 - Functions of Management, Organization and Structure

  • The implementation of HR/personnel department policies – putting them in to practice.
  • Management: planning, organising, coordinating, motivating, controlling.
  • Forecasting, budgets and budgetary control.
  • Organisational structures, charts, spans of control, organisation and job structures

Module 3 - Communication in Organizations

  • The importance and benefits of effective internal communication, dangers of poor information flow.
  • Internal and external communication, vertical and horizontal communication.
  • Principles of effective communication, the HR role in good communications.
  • Oral and written communication, channels of communication

Module 4 - Manpower Planning, Job Analysis and Job Descriptions, Work Groups

  • The expansion of organizations, the need for a professional HR/personnel manager, HR or manpower planning.
  • Scientific management, O & M studies and work studies, aiming for efficiency.
  • Job analysis, job descriptions, job structure and job design, employee specifications.
  • Work groups, team development, teams and team-building.

Module 5 - Recruitment and Selection of Personnel

  • The importance of effective recruitment, recruitment strategy and policy.
  • Internal and external recruitment, benefits and dangers.
  • Advertising new positions and posts, employment application forms.
  • Selection, handling applications, conducting interviews, testing, appointmen

Module 6 - Induction, Training and Employee Development

  • Why planned, well organised induction procedures are so important
  • Induction aims and activities, environment induction, job induction.
  • Introducing new employees to their work groups, trial or probationary period.
  • Training and employee development, methods of training, employee assessments

Module 7 - Health and Safety, Security and Welfare

  • Safety in the workplace, accident prevention, HR responsibilities; risk assessment.
  • Making people safe, making the job safe, making the work environment safe, training.
  • Fire prevention and firefighting, medical facilities, health protection.
  • Employee security, security personnel, staff welfare, welfare officers

Module 8 - Motivation, Employee Counselling, Resignations and Retirement

  • Motivational theories, scientific management, task needs and relationships needs
  • Management styles, managerial theories.
  • The manager/employee relationship, attitudes, supervisory techniques, delegation of responsibility.
  • Employee counselling, resignations and retirements; how to avoid unwanted resignations.

Module 9 - Industrial Relations (1)

  • Trade unions, aims and activities, advantages and disadvantages, shop stewards, staff associations.
  • Industrial action, collective bargaining and joint consultation.
  • Negotiating with trade unions and staff associations – the HR role.
  • Industrial tribunals, redundancy, dismissals, discipline

Module 10 - Partnership Accounts, Departmental and Branch Accounts, Hire Purchase

  • Job evaluation, work study, job ranking and grading and rating.
  • Valuing jobs, common and average wage indexes.
  • Employee grievances, causes of grievances, grievance procedures.
  • Promotion policy, role in motivation

Module 11 - Remuneration and Benefits

  • HR/personnel records, format and contents.
  • Statistical data, labour turnover, stability index.
  • Computers and IT in the HR/personnel department, data protection.
  • Learning organization

Module 12 - Personnel Records and Statistic

  • HR/personnel records, format and contents.
  • Statistical data, labour turnover, stability index.
  • Computers and IT in the HR/personnel department, data protection.
  • Learning organization

This Program Is Designed For Professionals:

Human Resource (HR) and personnel management covers a wide and varied range of activities, affecting all aspects of an organisation and of course all of its personnel; men and women who are trained and knowledgeable in these matters will always be in demand and find employment and good positions in organisations. Additionally, anybody looking for promotion, or who has responsibility for work colleagues, or who is a manager of any kind, needs to have effective knowledge of how to handle personnel proficiently – and this Program provides that too.

This Program is also the pathway to higher and specialised or related studies in the HR/personnel field or in management generally.